Return and Refund Policy

We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 3 days after you’ve received it.

Conditions for Return & Exchange :

• The product must be unused.
• An exchange or return request must be done within 3 days of the purchase.
• All items must be returned in original condition (including all packaging (box)/ product level & barcode and packaging)
• The exchanged product must be of equal or higher value than the original purchase.
• Please note that returns must be sent to the following address: 298/1, ROAD NO-02, JHILPAR , PIRERBAG ,MIRPUR by your best possible courier service. ( Customer need to bear the delivery charge while returning)
• Delivery charge FREE for sending the exchanged product.

Damages and issues:

• Please inspect your order upon reception and contact us immediately if the item is defective / damaged / if you received the wrong item so we can evaluate the issue and make it right. (call/w-app- 01331698474)

Return & Refunds

If you are not satisfied with your purchase, you can return the product and get a full refund.

Please return the product to us after consulting with Customer Support   (01331698474) and we will arrange a full refund within 3 days of receiving the returned product(s) upon the fulfillment of our Return and Refund Policy. If there is any problem from our side we will offer full refunds with return courier cost otherwise, the customer has to bear the expense of the return shipping.

Note: For Refund – Service Charge Applicable for Change of Mind & Asking for return & refund.

Service Charge – 100 BDT

Contact Our support team :

TIME :       10 AM – 8 PM (10 hours/7days)

Call :      +8801331698474

W-app :      +8801331698474

E-mail :       contact@wallobd.com